Work Processes

WHY SBWD

How we work

We set ourselves apart from the competition by being a full-stack capable agency that will be with you every step of the way.

WHY SBWD

It is important to not only have confidence in us, but our work processes with you as well. Through experience, we have identified and highlighted below the key points in client and provider deliverables that will ensure that projects run smoothly and on time.

Our process flow


Conversation

Planning

Design

Development

Delivery

End

Conversation

Planning

Design

Development

Delivery

End

SBWD

What you can expect from us

1
A requirements meeting will take place beforehand to fully understand what the deliverables are. This allows us to provide consultancy and advice for what you have in mind as well.
2
A dedicated project manager will be assigned to your project and work with you from start to end. A reasonable timeline should be set and accepted by both parties.
3
Depending on project scale, we will create some form of project task and timeline plan. All parties should adhere to the due dates as closely as possible.
4
Design concepts and/or wireframes along with design explanations will be submitted to you for approval. It is important that you are clear of the concept at this stage as major changes will prolong the completion date.
5
Every project is private and confidential to us. Any sensitive information attained during the project will be kept in strictest confidence.
6
For website and customised business applications, all source codes belong to you upon completion of final payment.

CLIENT

How you can help us

1
Be as descriptive as possible at the start. Send us references of what designs and functions you like, what your competitors are doing so we are clear of the end product you want.
2
Assign a main point of contact to us. This person will be actively involved in replying our emails, providing us with what we need and be able to represent your company as the decision maker for all confirmation milestones.
3
We need confirmations along the way from you. This maintains a healthy working relationship of being accountable, taking the time to accept along the way what we have taken a lot of time and effort to create for you.
4
Start gathering and send us your company related materials as soon as possible. This includes your company logo, branding guideline, brochures and images.
5
There will normally be 2 rounds of Feedback / User Acceptance Testing (UAT) for our projects. Sufficient time will be given for you to review and test thoroughly before providing feedback to us.
6
In order to complete a project on time, your cooperation to get back to us swiftly on decisions, feedback and files will be much appreciated.

SBWD Client
SBWD Client